Returns and warranty
We always do our best to deliver products to you as well packaged as possible and in good condition. If you are unexpectedly dissatisfied with a product, or if a product is broken, please do not hesitate to contact us immediately.
We will always look for a suitable solution. Don't forget your order number so we can help you faster!
Hygiene and consumer products are excluded from returns.
Items must be returned without signs of use.
You are always entitled to a 14-day reflection period, during which time you can return your order to us without any reason.
If you are owed money, it will be transferred to your account within 30 days.
Contact details Grasscompany.com:
T: +31 (0)13 - 8200899
Office opening hours:
Monday to Thursday: 9:00 AM to 5:30 PM.
Friday: 9:00 AM to 5:00 PM.